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Frequently Asked Questions
What are your opening hours?
Members have access to their accounts 24/7 online and with their debit card. Our phone lines are open 6 days a week from 9.30am to 4.30pm on 1800 23 24 25 or click here for branch opening hours.
I'm calling from abroad and can't use the 1800 number - is there another number I can use?
If your calling from abroad please call +353 46 973 1755
What is the CLCU common bond?
The common bond is the geographical area in which a person must live or work to join Croí Laighean Credit Union. Check out our common bond here.
Can I join if I don't live in the common bond?
You are eligible to join if you work or live in our common bond. Alternatively, you can also join if you’re associated with an exisiting member (i.e., a spouse, parent, sibling, or child).
I don't live or work in the bond but my partner/ parent/ sibling is a member - can I join?
You can join if you are associated with an existing member – i.e., a spouse, parent, sibling, or child.
How do I open an account?
Opening an account is easy – complete our online application form to get started. You will receive a confirmation email which includes a link to the ID Pal mobile app. Simply download ID Pal and use the app to submit your ID documents – our Membership team will be in touch within 1 business day* to finalise your application. You can watch our Application Form Tutorial Video to learn how to complete the online form. We also recommend reading about why our current accounts are the best option for you here.
If you are unable to complete an application online, contact us and our Membership team will be in touch. Please note that you must live or work in our common bond to become a member.
*Please note applications may take longer than 1 working day to process during busy periods. If you have lost the link to download ID Pal, please contact membership@clcu.ie.
What documents do I need to open an account?
Proof of ID, e.g. driving licence or passport and Proof of address, e.g. utility bill or bank statement issued within the last six months.
** Unfortunately, we cannot accept a Public Services Card as a form of ID, or as proof of your PPSN.**
How do I upload my ID and documents to become a Member?
When you submit your online application, you will receive a confirmation email. This email includes a link to download the ID Pal mobile app from the Apple and Google Play stores.
Simply download the app and snap pictures of your ID/documents to complete the application process. You can watch our ID Pal Tutorial Video to learn how to use ID Pal.
If you have lost the link to download ID Pal, please contact membership@clcu.ie.
Can I be a member of more than one Credit Union?
Absolutely! You can be a member of as many Credit Unions as you like. As long as you can demonstrate that you work or reside in our common bond, or are associated with an existing member (i.e., a spouse, parent, sibling, or child), you can join!
I have not used my account in 3 years or more. How can I reactivate it?
If an account has not had any Member transactions in the past 3 years, it will be classified as a Dormant Account. If this occurs, you will not be able to make any transactions until it has been reactivated.
To reactivate your account – you will need to complete our online application form, providing your current details. You will then receive a confirmation email with a link to the ID Pal mobile app. Simply download ID Pal and submit your identification documents – our membership team will then contact you within 1 business day* to finalise your application.
*Please note applications may take longer than 1 working day to process during busy periods. If you have lost the link to download ID Pal, please contact membership@clcu.ie.
My account is dormant - how do I reactivate it?
If an account has not had any Member transactions in the past 3 years, it will be classified as a Dormant Account. If this occurs, you will not be able to make any transactions until it has been reactivated.
To reactivate your account – you will need to complete our online application form, providing your current details. You will then receive a confirmation email with a link to the ID Pal mobile app. Simply download ID Pal and submit your identification documents – our membership team will then contact you to finalise your application.
What is the minimum age to become a member?
Anyone from the age of 7 years who lives, or are children of individuals who work in our common bond are eligible to open an account. Once the child turns 16, they will be upgraded to a full adult account. Find out more about Children’s savings accounts by clicking here.
For children under 7, we offer a family savings account that is a sub-account of your main share account.
How do I get an account statement?
You can access your account statements via online banking or request a copy in branch or by calling freephone 1800 232425 (if your calling from abroad please call +353 46 973 1755)
What is a nomination?
Nomination allows you to indicate who is to be the beneficiary of your credit union balances (subject to certain rules), in the event of your death. Any person(s) can be nominated and they don’t have to be a member of the credit union. Nomination is not required for joint accounts as the balances are automatically retained in the name of the surviving account holder.
A member can nominate anyone; family, a friend or group of people. It is important that members review their nomination form regularly.
You can change your nomination at any time but it’s important to note that a nomination becomes invalid if the member gets married, or the person that has been nominated dies.
Can I go to any branch of Croi Laighean Credit Union even though I opened my account in the another branch?
Yes, you can call into any of our 4 branches which include Edenderry, Clane, Coill Dubh, and Leixlip.
Do you offer foreign currency exchange?
Yes, we do, with competitive rates which you can order from our branch or online. Click here for more information >
What is Peopl. Insurance?
Peopl Insurance is a new type of insurance using the principles Credit Unions have always worked to – ordinary people coming together using their collective power to rebalance things.
Peopl is backed by some of the leading Insurance companies in Royal London, RSA, AIG, Liberty and Mapfre and offers a range of insurance products including Home Insurance, Car Insurance, Holiday Insurance, Mortgage Protection, Term Life Insurance and Cancer Care.
How do I sign up for, or exit the member's draw?
You can sign up online by filling out the digital application form on this page: https://www.clcu.ie/links/members-draw/
Alternatively, download the members draw application form and drop it into your nearest branch. You must have €35 in your account. This will be automatically renewed every year.
To exit, simply contact our Member Services team on 1800 23 24 25 or email welcome@clcu.ie and ask to be removed from the draw.
I am having trouble browsing this website?
If you can login to the Members Area, but you are having problems viewing or accessing other parts of our website, go to our Website Browsing – Help page.
Can I transfer money between my credit union and bank account?
Once you have signed up for CU Online with us, you can transfer funds to and from this account online using the IBAN. Please note that transfers to other financial institutions may take up to 3 working days to be processed.
Do I get an IBAN with my Credit Union Account?
All accounts now have a unique account identifier called a BIC/IBAN. This can be used if you want to set up a standing order or send an internet banking payment from your bank to your credit union account. Your IBAN can be found under your account on the online banking portal.
I made a payment today when will it be in my account?
If you made the payment before 12 noon, it’ll be in the account by COB today. If you made it after 12 noon, it will be in your account by the next working day.
How do I check my balance?
Please log into your online banking or app to check your account balance. Alternatively, drop into one of our branches or call us on freephone 1800 232425, or if your calling from abroad call +353 46 973 1755
Do you offer business accounts?
We do indeed, you can find out more or apply for a business account by clicking here: https://www.clcu.ie/links/business-accounts/
Do you offer accounts for local clubs, residents associations, societies or groups?
Absolutely, find out more or apply online by visiting this link: https://www.clcu.ie/links/organisation-and-club-accounts/
How do I change the name or an address on an account?
To change your name or address, please drop into one of our branches or call us on freephone 1800 232425. You may need to bring proof of name change such as a marriage certificate or if you are reverting to your maiden name, some form of ID. If you are changing your address, you will need to bring proof of your new address.
How much can you borrow from the Credit Union?
CLCU have loans for everything you want to borrow for. Whether it’s a new car, a dream kitchen, or getting onto the property ladder for the first time, CLCU can help you. We offer loans of up to €100,000 and we also do larger business loans, and mortgages up to €650,000. Read more about our loans here.
How much do you need in your account to apply for a loan?
Your loan will be granted based on your repayment ability. You do not need to have money in your account unless you are applying for a covered loan – in this case, you must have at a minimum, the amount you are looking to borrow.
How long must I be a member to apply for a loan?
You can join and apply on the same day! You don’t need to be a member for a certain length of time to apply as we base our decisions on your repayment ability. You can find out more about our loans here.
How quickly will I get a decision?
We make quick loan decisions, with some loans being approved on same day.
What types of loans are avaiable at CLCU?
CLCU offers a wide variety of loans, including personal loans, car loans such as our PCP Buster loan for those looking to buy a new car or our Green Loan for Energy-Efficient Home Upgrades or for Hybrids and EVs, home improvement loans, business loans, travel loans, log cabin loans and student loans. We also offer a covered loan, a consolidation loan and mortgages** up to €650,000. And if you are looking for a loan for a log cabin, find out how we can help here.
Why choose a CLCU loan?
At CLCU, we provide low-cost loans with no hidden fees, flexible terms, and a personal touch with manual assessments. Plus, by borrowing from us, you’re supporting your local community. More on why choosing a CLCU loan here.
Do you offer business loans?
We have a wide range of great value business loans. To find out more, please visit this link: https://www.clcu.ie/business-loans/
I’m a new member, can I apply for a loan?
Yes, new members can apply for a loan straight away. Unlike the old Credit Union myths, you don’t need to have saved with us, or have a certain amount in your account.
I'm not a member, can I apply?
You must be a member to apply for a loan, however, we have made it simple and you can join and apply for your loan at the same time.
It’s simple to join and it takes approximately 3 minutes to complete the application form. You can join online, or in branch but to qualify, you must work or live in our common bond. Alternatively, you can also join if you’re associated with a member (i.e., a spouse, parent, sibling, or child). Find out why Credit Unions are better than banks here.
Is there a maximum I can borrow?
The maximum personal loan we offer is up to €100,000 and we also offer mortgages up to €650,000. We base our loan decisions on your ability to repay, and loan applications are manually accessed by our experienced lending team – we don’t use a computer algorithm!
Can I repay the loan early?
Yes, there are no penalties or fees for early repayment of your loan if it’s not a fixed term loan.
Can I change the date of my loan repayment?
If you wish to change the date of a loan repayment, please drop into one of our branches or call us on freephone 1800 23 24 25.
How can I find out how much is left on my loan?
You will see the balance if you log into the online banking portal. Alternatively, call into one of our branches, or call us on freephone 1800 23 24 25.
I have applied for a loan and waiting for a decision, how long will it take?
If you have applied for a loan and are waiting for a decision, please call us on 1800 232425 for an update.
Please note; all loans are manually assessed by our experienced lenders and not an algorithim. We do this to ensure our members get a fair decision, but it means that loans can take a little longer.
Can I top up a loan?
To top up a loan, please contact us on freephone 1800 232425 or drop into any of our branches.
Do I need to call into my nearest branch to apply?
You can apply for your loan over the phone or online or through our app. We also offer the option of signing your loan paperwork digitally, so no need to take time out of your day to visit the branch.
Can I make payments to my loan account online?
Yes, simply log into your CU Online account and launch your online banking portal. From there, you can select the option for ‘card payments’ and follow the steps to make a deposit to your account. For more information on how to make debit card payments to your CU account, watch our short tutorial video here.
Can I take out multiple loans at once?
Yes, loan decisions are based on your ability to repay. We will always advise you on the best rates and loan products, and whether you should amalgamate all loans into one.
How is interest calculated on loans?
Our interest is calculated on a reducing rate of interest. This means the amount of interest to be paid is calculated against the outstanding balance, rather than the original principal amount.
This differs from a flat rate of interest where the interest remains the same for the duration of the loan, as it is always calculated against the original amount borrowed (principal).
What documents do I need when applying for a loan?
Your account will need to have an up-to-date form of ID, PPS, and proof of address. Don’t worry, we will let you know if it needs to be updated.
** Unfortunately, we cannot accept a Public Services Card as a form of ID, or as proof of your PPSN.**
If you are an employee, you will also need:
Your three most recent Payslips.
Your three months’ most up-to-date Bank Statements (ended during the past 30 days).
Your last 3 Credit card statements (if you have a credit card).
Proof of your current Mortgage (i.e. any statement or letter giving a balance confirmation – if you have a mortgage).
If you are self-employed:
Your three months’ most up-to-date personal Bank Statements (ended during the past 30 days).
Your three months’ most up-to-date business Bank Statements (ended during the past 30 days).
Your three most up-to-date Credit Card(s) Statements (if you have a credit card).
You most recently finalised Financial Accounts, and permission to contact your accountant (please provide the accountant’s name and phone number).
Your most recent available Revenue Notice of Tax Assessment.
Your current Tax Clearance Cert and/or Confirmation from Revenue that any arrangement in place is being upheld (if applicable).
Proof of your current Mortgage (i.e. any statement or letter giving a balance confirmation – if you have a mortgage).
If you are retired, or not currently in employment:
Proof of your Social Welfare/Allowance/Pension – i.e. your last three Social Benefit Slips/Receipts
Proof of any other income you have.
Your three months’ most up-to-date Bank Statements (ended during the past 30 days).
Your three most up-to-date Credit Card(s) Statements (if you have a credit card).
Proof of your current Mortgage (i.e. any statement or letter giving a balance confirmation – if you have a mortgage).
What happens if I miss a repayment?
Unfortunately, when you miss a loan repayment, your account falls into arrears and this may affect your credit rating. If it remains in arrears our Credit Control Department will contact you via phone, email, or letter. If you are having trouble making repayments, please contact us as soon as possible as we will always try to work out a solution.
What happens if I can’t pay off my loan? Can I reduce my payment?
If you are having trouble making your repayments, please contact us as soon as possible. We will always try to work with you to find a solution.
How do I register for online access to my accounts?
You simply go to the CU Online registration page, click on ‘register for online access’ and follow the steps outlined.
What happens if I lose/forget my pin?
If you lose/forget your PIN, you can request to have it reissued via the CU Online login page. Our Member Services Centre can also issue an SMS with your PIN – just call 1800 23 24 25.
Can I transfer funds online from my credit union account to my bank account?
Once you have signed up for CU Online with us, you can transfer funds to and from this account online. Please note that transfers to other financial institutions may take up to 3 working days to be processed.
I already have a PIN but can't login?
If you already have a PIN and you are having trouble accessing the Members Area, view a list of potential problems and solutions on our Login Help – CU Online page.
Can I make debit card payments to my CU account?
Yes, simply log into your CU Online account and launch the online banking portal. From there, you can select the option for ‘card payments’ and follow the steps to make a deposit to your account. For more information on how to make debit card payments to your CU account, watch our short tutorial video here.
How do I find my IBAN and BIC?
Once you register for online banking, you will see your IBAN and BIC in your account details. Alternatively, call our member services on 1800 23 24 25 and they will be able to assist.
Is there an app available for online banking?
Yes, we have an android and apple app for our online banking:
How can I register for a current account and debit card?
To learn how to register, please visit this page or watch our quick tutorial videos: Existing Members | Non-Members.
You can find out everything there is to know about our Credit Union Current Accounts here.
What is the minimum age for a current account?
Members aged 12 years or older can open a current account. Click here to open a junior account >
What are the monthly fees for a Credit Union current account?
At just €4 per month, we have one of the lowest monthly charges on the market. This fee includes chip & PIN transactions, contactless payments, ATM withdrawals, direct debit fees, and much more.
Does the Croí Laighean current account have digital wallets?
We offer a range of digital wallets including Apple Pay, Google Pay, and a globally accepted MasterCard debit card.
You can find out everything there is to know about our Credit Union Current Accounts here.
What if my card is lost or stolen?
We offer 24/7 support for lost/stolen debit cards wherever you are. You can also suspend your Debit Card if you have lost the card.
Report your debit card as lost or stolen by calling our customer support on +353 (1) 693 3333 – this service is available 24/7.
You can also report your Current Account Debit Card lost or stolen by calling Croí Laighean Credit Union on 1800 23 24 25.
How do I start using my account?
Once your Current Account is opened you will receive a welcome letter from Croí Laighean Credit Union detailing your BIC and IBAN. You will need your IBAN to arrange to have your salary, benefits or other payments paid into your account and to set up payment of bills by direct debit etc.
Can I switch my current account to Croí Laighean Credit Union?
Absolutely! Fill out our digital switcher form and we will look after the switch. You must be a member and have a current account with us to initiate the switch. Find out more by clicking here >
And, if you want to know why Credit Unions are better than banks, have a read here.
Can I use my debit card abroad?
You can use your card anywhere in the world where the Mastercard Acceptance Mark is displayed. Foreign exchange fees and charges apply where the transaction is performed outside the Eurozone.
I have questions about the current account and debit card?
If you have queries about our current account, please click here for a full library of FAQs.
I already have a mortgage with another Financial institution/Bank on a higher rate. Can I switch to CLCU?
Absolutely, we have a special switcher rate available and Loan-to-value limits will not affect this rate. Our experts are available to discuss this in more detail.
Do I need to be a member to discuss a mortgage?
You don’t need to be a member to discuss a mortgage with us, but you must be a member to apply for a mortgage. Joining is free and simple, to find out more, please visit our join us page. We can help with mortgages for first-time buyers, self-build mortgages and mortgages for the self-employed.
Do I have to buy a home in the common bond?
Nope, you just need to be a member and hold our common bond to apply. Where you buy is up to you!
How much can I borrow and what is the maximum term?
You can borrow up to €650,000 with a term of up to 35 years.
Do you have a minimum Loan to Value ratio?
No, our mortgages are simple and transparent. Your Loan to Value (LTV) ratio will not affect the rate we offer.
How much should I save to buy a home?
At a minimum, you need to have saved 10% of the cost of the home (20% if you are not a first-time buyer). There are other fees and costs that must also be paid at the time of purchase, so you will need more than 10%. We are happy to advise you of such fees when you book a mortgage consultation.
I work in the common bond, but I don't live there and want to buy a house outside the common bond. Is this possible?
Absolutely. By working in our common bond, you have satisfied the criteria for becoming a member.
How does my interest payments help the local community?
As a not-for-profit, we use the interest we get from loans and mortgages to fund our local initiatives. For example, we may contribute €15,000 to local clubs and groups each year. In many cases, this funding is vital to keep the club running. Unlike a bank, when you borrow from us you are directly contributing to the local amenities in your community. Find out more about how a Credit Union differs from a bank here.
In the last 6 years, we have contributed over €600,000 locally, and as we grow, we will continue to do more. Please check out our Community page or our community impact page to find out more.
Can I borrow for an investment property?
No, we only offer mortgages for a member’s primary principal residence.
Do you offer mortgages for self builds?
Absolutely! Self-building is a little more complex than buying but our expert mortgage advisors are a wealth of knowledge and more than happy to assist.
Do you offer mortgages for self employed?
Yes, we do! We base our decisions on your ability to repay, not what the computer says. The criteria for a self-employed mortgage are slightly different, but our experienced advisors will be delighted to help guide you.
Do you offer mortgages for first time buyers?
Yes, we do! Check out our comprehensive guide on mortgage loans for first-time buyers, or talk to our advisors who will be delighted to answer any questions you might have.